Recorder | FAQ

Allow screen recording for your browser on macOS

If you are using macOS, you may need to allow your browser’s screen recording.

1. Navigate to “Menu > Apple Icon > System Preferences”

 

2. Navigate to “Privacy > Screen recording” and open the lock

3. Check the box for your browser (Chrome, Firefox, Edge, Opera, etc.).

If the box is already checked, you may need to uncheck it and check it again. This seems to be a bug of macOS.

4. Close the lock

Approval for audio was not granted?

If you accidentally refused to give permission to record the microphone, you can change this in your browser settings.

Chrome

After you have received the error message, please click on the microphone icon in the top right corner of your browser's input line. Then click on "always allow https://www.capty.io to access your microphone". Then click on "Done". You can undo this setting at any time.

Firefox

After you have received the error message, please click on the crossed-out microphone symbol in the top right-hand corner of your browser's input line. Then remove the setting "Block Temporarily".

Edge

After you have received the error message, please click on the microphone icon in the top right corner of your browser's input line. Then click on "always allow https://www.capty.io to access your microphone". Then click on "Done". You can undo this setting at any time.